Job Information
Eaton Corporation Associate Engineer - Technical Support in Pune, India
What you’ll do:
The primary function of the incumbent is to provide technical support for Electronics Products, including Magnetics products (Inductors, Transformers), Supercapacitors (Coin cells, Cylindrical Cells, Modules), Circuit Protection (Cartridge, THT &SMD Fuses, Fuse Holders, PTC Fuses, ESD Suppressors) & Terminal Blocks (Single row/ Barrier Strip, Euro mag) and select alternative energy-related products. The position would include assisting customers with product selection, troubleshooting, and application assistance received via email.
Responsible for answering customer emails within TAT.
Responsible for Handling Cross-reference requests from customers.
Develop competitor cross references for Eaton New Product Releases.
Provide Pre-sale support like product selection, product configuration, and budgetary quotes.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Maintain and expand the product knowledge base available to all internal and external teams.
Use Enterprise-wide tools, SharePoint, Share drive, etc. to address customer concerns.
Maintain high level of customer satisfaction by his own work by keeping NPS/CES up to the mark.
Qualifications:
Graduate in Engineering (Electrical/ Electronics/ Electronics & Telecommunication).
Minimum 1-3 years of experience in Electronics Industry
Skills:
Good understanding of technical aspects of Electronics Components, Assemblies, and their related applications
Problem solving, and product troubleshooting skills
Ability to understand and resolve Tier-1 customer issues independently
Should be able to interpret customer specifications, drawings, and schematics
Excel spreadsheet knowledge would be added advantage
Basic understanding of ERP, PLM, CRM, and other enterprise-wide tools would be added advantage"
Strong customer focus and interpersonal skills.
Self-Motivated to identify and prioritize assigned work
Strong technical and analytical skills.
Abilities within Adobe and Microsoft Outlook.
Good written communication and verbal communication"
Eaton Corporation
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