Sign-on Bonus: $3,000

The Behavioral Care Manager II is responsible for completing clinical assessments, screenings, and managing crisis calls in a virtual call center setting for our members seeking mental health and/or substance use disorder treatment. This is a telephonic call center position, incumbents should be expected to take a high volume of clinical calls and be measured on quality and productivity. This position does not oversee a caseload.

Location: Remote work from home position. Must reside and be licensed in the state of California. The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations.

Schedule: 8:30am-5:00pm or 9:00am-5:30pm PST

How you will make an impact:

• Supporting day to day call center clinical functions by taking live calls and making callbacks to members who called in for a screening/assessment or in crisis.

• Uses appropriate screening criteria knowledge and clinical judgment to assess member needs to ensure access to medically necessary quality behavioral healthcare in a cost effective setting in accordance with UM Clinical Guidelines and contract.

• Outreaches to providers as necessary for Utilization Management functions.

• Collaborating with other BH Care Managers on complex cases.

• May participate in inter and intradepartmental teams projects and initiatives.

Minimum Requirements:

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 3 years of experience with facility-based and/or outpatient psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.

• Current active unrestricted license such as RN LCSW LMSW LMHC LPC LMFT or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States required.

• Previous experience in case management/utilization management with a broad range of experience with complex psychiatric/substance abuse cases required.

• Prior managed care experience required.

Preferred Skills, Capabilities, and Experiences:

• Bilingual English-Spanish skills.

• Medi-Cal or Medicaid experience preferred.

• Call Center experience preferred.

• Managed Care experience preferred.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $73,324 - $113,988

Locations: California

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.