This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12935734

Responsibilities:

Provide effective and timely resolution of various customer inquiries and concerns.\ Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.\ Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.\ Meet department productivity and quality standards.\ Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.