Position Overview

The Network Services organization is responsible for providing consistent and secure network services for over 8,000 Encore colleagues across 1,400 global locations. A successful candidate will have an understanding of Cisco equipment with knowledge of IP, Voice or Transport disciplines and platforms. Reporting into the Manager, Network & Voice Solutions, the Associate Network Services Engineer will work closely with the network engineers to maintain our global network technology and operations.

Key Job Responsibilities

The Associate Network Services Engineer will support network engineers in the following areas:

Network Monitoring & Incident Response

• Monitor network environment through Solar Winds

• Initial triage of Network Services incidents and requests in IT Ticketing System

• Assist the team in resolving network environment issues

Maintain Network Documentation & Processes

• Document current environment and maintain network device inventory in IT Ticketing System

• Support and maintain the development of standard network processes and procedures

• Report on weekly network key performance indicators

Network Infrastructure Maintenance & Projects

• Track and execute routine maintenance of network equipment

• Participate in projects requiring Network Services support

• Collaborate with other IT teams to ensure network services are meeting their needs

• Support design, build and deployment of field network solutions

• Collaborate on and execute network testing scripts

Job Qualifications

The successful candidate will have the following qualifications:

• Bachelor’s Degree in a technical concentration such as Computer Science and Engineering with a GPA of 3.5 and above or equivalent industry experience / qualifications.

• Desired certifications include but not limited to: CCT Collaboration, CCT Data Center, CCT Routing and Switching, CCENT, CCNA or equivalent experience.

• Experience with Cisco Route Switch, Firewalls, and Telephony.

• Experience with DNS, HTTP, SMTP, SSL, LAN/WAN, SD WAN, and DHCP.

• Experience with Scripting/Automation is a plus.

• Highly motivated individual with passion for learning/sharing information from/with peers.

• Strong written and verbal communications.

• Detail oriented approach.

• Strong analytical and creative problem-solving skills.

Competencies

• Professionalism

• Business Insight

• Builds Networks

• Drives Quality Results

• Courage

#INDCORP

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.