JOB REQUIREMENTS: Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 10 - 15% Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we\'d like to ask you: Are you FIS? About the role: As a Client Relationship Delivery Manager I, you\'ll be responsible for technical relationship management and service delivery dedicated to one assigned clients strategic to the Enterprise. This position requires on call support outside of normal business hours. What you will be doing? The role of the Technical Account Manager (TAM) are as follows: Be the technical single point of contact for client bank for FIS service delivery and problem management. Provide technical representation for client bank during production outages within FIS. Provide communication and coordination with client bank and FIS during issues. Ensure RCA is developed and meets client bank standards. Follow through to ensure identified solution is implemented. Navigate through out the FIS technical infrastructure and organization on behalf of client bank for the purposes of shorten time to remediate production outages. Advocate for client bank on technical changes within FIS. Understand and communicate any planned infrastructure, network and software changes and how they will impact client bank. Partner with client bank to understand all business and technical developments that may impact FIS. Provide technical expertise as it relates to client bank and their use of FIS products. Be knowledgeable of all products and services used by client bank; understand where and how those are... For full info follow application link. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/116B3C2851834E21