Global Alliance Director

Job ID

167252

Posted

16-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an experienced Global Alliance Director to join our team based in London.

As a Global Alliance Director you will manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value. The Global Alliance Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client

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Through the development and execution of a Global Account Business Plan, the Global Alliance Director will be responsible for the profitable revenue growth and profit targets of the account portfolio. The incumbent is required to develop and foster CXO and senior-level customer relations as part of developing strategic plans that ultimately improve the client’s business, utilizing the full breadth of products and capabilities of GWS.

Key Responsibilities:

P&L, Contract Management and Governance:

• Accountable for financial performance of assigned account/s

• Indirectly leads the resources to deliver against the contract, managing scope interpretation as required.

• Leads the sponsorship essential to deliver against the contract, managing Scope interpretation as required.

• Ensures fulfillment of “promise” to customer – sets tone and culture for the way GWS delivers.

• Engages executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services

• Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications.

Customer Relationship Management & Development:

• Manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client.

• Demonstrates credibility and thought leadership, influencing business outcomes.

• Manages enterprise-wide client relationships at senior levels acting as an extension of the client’s executive management team.

• Creates alignment between customer needs & organizational delivery

• Manages issue escalation and resolution

Strategic Planning & Value Creation:

Account Growth

• Acts as an expert in customer’s business, culture and strategy by pro-actively contributing to the improvement of the client’s business.

• Supports growth of customer’s business through the development and execution of an Account Business Plan

• Influences the client’s planning and budgeting process to enhance value and optimize performance.

• Represents the customers’ best interests externally and internally to GWS.

• Strategic interpreter of needs and identifier of new value-added services

• Accommodates, plans, integrates portfolio contraction & expansion.

• Ensures the successful management of scope expansion & renewal activities.

• Establishes and executes resource & people strategy.

Service Delivery Integration and Assurance:

• Acts as the single point of contact for communication to and from the senior client.

• Act as team leader and be responsible for the provision of all services that touch customers; manage escalation process.

• Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership.

• Manages in a matrix environment.

• Manages Customer business changes that impact service delivery.

• Leadership

• Directs the account leadership team and may have direct reporting as well as matrix reporting responsibilities.

• Manages in a diverse environment.

• Multi-regional responsibilities

Skills/Qualifications:

• Credible management of a large P&L

• Proven experience as a visionary leader

• High level of personal credibility, customer relationship management, networking and interpersonal skills

• Proven track record in the development & implementation of strategic plans

• Significant experience managing customer accounts across multiple regions

• Ability to effectively navigate in a matrix organization

• Exceptional collaboration skills

• Understanding of contracts and commercial models in the market

• Strong communication skills

• Industry knowledge and trends

• Consultative skills

• Ability to prioritize.

• Interprets and manages risk.

• Driven by delivering results

• Minimum of 3 days a week in London

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)