Join our dynamic team to innovate and refine technology resiliency, impacting the core of our product services.

As a Technology Support Lead in Infrastructure Support , you will play a leadership role in ensuring the operational stability, availability, and application resiliency testing event management of our product services. Critical thinking in the day-to-day governance and oversight of Employee Platforms systems will be your focus and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless resiliency framework.

Job responsibilities

• Lead day to day activities specific to NAMR - Includes Business and Technology Resiliency testing.

• Experience with NAMR MEPC test event and technology business resiliency testing: communication, planning/scoping and confirming participation.

• Assist and support new application owners - Event day execution and support

• Confirm post event testing artifacts have been submitted.

• Summarize and communicate event results.

• Strong compliance governance of NAMR EP platform technology resiliency controls

• Strong iCTO EP Resiliency Lead on Firmwide and BAU governance and initiatives

• Execute policies and procedures that ensure operational stability and availability

• Innovate new Resiliency Reporting visualization

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Experience managing application resiliency or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience executing on resiliency processes and controls

• Expertise in resiliency, functional area or Infrastructure supported and interdependencies

Preferred qualifications, capabilities, and skills

• Practical experience with public cloud

• Familiar with Technology Resiliency testing events. (Sustained Resiliency, Disaster Recovery, Isolation)

• Preferred knowledge but can be trained in (Recovery from bare metal / "Cyber Recovery", Chaos / Gremlin) testing.

• Strong organizational, planning and communication skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Jersey City,NJ $137,750.00 - $190,000.00 / year