Responsible for reconciling problem Direct Shipments in a timely manner. DUTIES: *Prioritize receiving and resolve problem Direct shipments including damages, defectives, shorts, substitutions, duplicate shipments and wrong product. Contact publisher to secure proper credit, order replacements if needed, and authorize return of bad or unwanted product. Coordinate returns with Direct Receiving. Notify appropriate staff of situation of orders with problems. Document problems and resolutions of the shipments on Quotes. Maintain database of chargebacks and returns information. *QUALIFICATIONS: [Must be able to work as part of a team with other departments, supervisors and managers. [Must have ability to coordinate multiple tasks and prioritize work responsibilities. [Must have good organizations skills and be able to demonstrate problem-solving abilities. [Must possess good verbal and written communication and computer skills. Equal Opportunity Employer Veterans / Disabled ]{times="" new="" roman",serif;"=""}]{times="" new="" roman",serif;"=""}]{times="" new="" roman",serif;"=""}]{times="" new="" roman",serif;"=""}**